Protection - Aromatherapy Body & Room Myst

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Most all of our pieces are handmade to order in small batches in our studio located in Upper Arlington, OH. Our current turnaround time is 3-5 business days for production plus shipping time. We will certainly try our very best to ship ASAP.

RUSH SERVICE:

Should you need your item by a certain date please send a message to info@bohindi.com or text message our studio at 614.706.6252 so we may discuss rush options available to you.

We ship all items out standard shipping via USPS first class mail. Shipping can be upgraded to USPS priority or USPS express at an additional cost at checkout. Tracking numbers are provided for both shipping methods.

USPS First Class: 3-5 business days (standard)
USPS Priority Mail 2-3 business days 
USPS Express Mail 1-2 business days (overnight) 

BOHINDI WARRANTY

Bohindi has been a trusted retailer of intentional jewelry since 2011. We stand behind what we make and what we sell and we want every step of your purchase to be filled with peace and joy. Read below for our warranty policies for different categories of jewelry. Please contact us with any questions! Our customer service team is ready to help and answer any questions. 

The Bohindi warranty is only eligible for purchases made directly from our store locations and our website. Items purchases from any resellers must be handled directly through that third-party.

BOHINDI  JEWELRY 

At Bohindi our studio takes great care to ensure our jewelry is made to last, and we stand behind the quality of our pieces. If any repairable damage or breakage occurs, we offer a two year warranty from the date of purchase to take care of your product. Please feel free to contact us at info@bohindi.com with any questions!

Please note our warranty does not cover any lost items or jewelry that has been handled by third-party jewelers. Only items purchased directly from our website and stores are covered by our warranty. Our warranty excludes coverage due to typical wear and tear and/or negligence. International orders are not eligible for warranty coverage or repair services at this time. If you experience issues with your purchase at any time, please contact us at info@bohindi.com

DESIGNER JEWELRY 

If you purchased your designer piece from us, we’re happy to help! We work in partnership with our designers to stand by the quality of your jewelry. We offer a 2 year warranty to take care of your item if any breakage or damage occurs. Our warranty excludes coverage due to wear and tear and/or negligence. Please contact us at info@bohindi.com with any questions!

Please note our warranty does not cover any lost items or jewelry that has been handled by third-party jewelers. Only items purchased directly from our website and stores are covered by our warranty. International orders are not eligible for warranty coverage or repair services at this time.

Permanent Jewelry Care 

We want you to love your permanent jewelry and enjoy it for as long as possible. Please understand that permanent jewelry is not indestructible. “Permanent” refers to the way the jewelry is designed to be worn continuously without a traditional clasp, it does not mean that the chain cannot break or become damaged.

Your bracelet is delicate jewelry and can be affected by everyday activities. Pulling, snagging, catching the bracelet on clothing or objects, stretching, excessive force, or repeated tension can cause the chain to stretch, weaken, or break. While our jewelry is designed for everyday wear, it still requires reasonable care.

Our 30-Day Weld Guarantee:

• Your permanent jewelry is covered by a 30-day guarantee on the weld from the date of purchase.

• Proof of purchase is required for warranty service.

• Within the 30-day guarantee period, we will assess the jewelry to determine whether the weld has failed and whether the original chain is in suitable condition for re-welding.

• If the weld has failed and the chain is still in good, reusable condition, we will re-weld it at no charge.

• The guarantee does not cover chain damage caused by pulling, snagging, stretching, excessive force, accidental damage, or normal wear and tear.

• If the chain itself is stretched or damaged beyond repair, a complimentary replacement is not guaranteed.

• After the 30-day guarantee period, re-welding may be available for a service fee of $25 if the chain is in suitable condition.

• If the chain is damaged beyond repair or a replacement is desired, a new bracelet may be purchased at the current retail price.

• Lost jewelry is not covered under our guarantee.

• Without proof of purchase, we are unable to provide complimentary warranty service.

Please note: Permanent jewelry is intended to be durable and worn every day, but it is not indestructible. The chain is designed to have a breaking point so that it can release if it becomes caught or pulled, which can help prevent injury. We encourage you to treat your permanent jewelry with the same care you would give any fine jewelry.

By purchasing permanent jewelry from Bohindi, you acknowledge that you understand the jewelry is not indestructible and that breakage or damage resulting from normal wear, stretching, snagging, pulling, or accidental force is not considered a warranty issue.