RETURNS
Hi there! We know returns can sometimes feel overwhelming, but we’re here to make it easy. If you have any questions after reading this, don’t hesitate to reach out to us. We stand by everything we sell and want you to love your Bohindi experience. Our amazing Customer Service Team is made up of longtime Bohindi professionals who are happy to assist you!
xo, Bohindi Team
ONLINE RETURN POLICY (DOMESTIC SHIPMENTS ONLY)
Not completely satisfied with your online purchase? No problem! You can return it for a refund or credit within 10 days of the date your package was delivered.
To qualify for a return, items must be unused and returned in their original packaging. All returns must be authorized by Bohindi.
A $7 return shipping fee will be deducted from your refund.
Special orders, custom jewelry, engraved items, fragrances, beauty products, earrings are final sale and cannot be returned. All returned merchandise must be in its original condition. Please email us before ordering if you are unsure.
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. We are not able to cover lost, stolen or missing packages.
Once we receive your return, we will refund the purchase amount to the original form of payment.
(Once your return is received, processing can take up to 7-10 business days before your refund is issued. Please be sure to include all required paperwork in your return, otherwise you may experience additional processing delays. For questions on the status of your return, contact us.)
PACKAGING YOUR RETURN:
The safest way to send your return is in the original packaging. Don’t have it? No worries! Place the item in a zipper storage bag, secure it in a bubble mailer or sturdy box (e.g., 7x5x3).
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Avoid paper envelopes, as they increase the risk of loss or damage.
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Returning a chain or necklace? Clasp it before securing it in a box or storage bag to avoid tangling.
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Only include the items listed on your return form. Don’t send personal items or heirlooms, as we cannot be responsible for them.
IN-STORE PURCHASE RETURN POLICY
Returns for in store purchases are for exchange or store credit only and must be made within 10 days of purchase, accompanied by a receipt. Beauty products and some custom items are final sale.
CAN I RETURN OR EXCHANGE AN ONLINE ORDER IN-STORE?
Yes, you can! Bring your return paperwork and item to our Upper Arlington store. Please allow 5-7 business days for processing.
CANCELING YOUR ORDER:
Once an order is placed, we’re unable to cancel or modify it. For custom item orders, contact us right away.
NEED THE SAME RING IN A DIFFERENT SIZE?
Return your ring using the form [HERE], then place a new order online for your size. This is the only way we can accommodate size exchanges.
REPAIRS OR RING RESIZING:
If you need an item resized or repaired, follow the instructions [HERE] to send it back. Be sure to include your email confirmation and original receipt. Once we receive your package, our Production Support Team will provide an estimated timeline and cost for the service.
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Repairs/resizing is only available for Bohindi jewelry.
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Missing paperwork may result in delays.