Q & A
Do you ship oversees?
We ship worldwide.
How long until my items arrive?
All ready made jewelry pieces will be processed and shipped within two to three business days and all made to order jewelry will take 10-12 business days to complete. All bridal headpieces take 3-4 weeks for production prior to shipping. If you need to expedite your order please email us at firstname.lastname@example.org
Standard shipping is USPS first class mail. Shipping can be upgraded to USPS priority or USPS express at an additional cost at checkout. Tracking numbers are provided for both shipping methods.
- ESTIMATED DELIVERY TIMES WITHIN THE US
USPS First Class: 3-5 business days (standard)
USPS Priority Mail 2-3 business days
USPS Express Mail 1-2 business days (overnight)
- ✈✈✈ INTERNATIONAL SHIPPING ✈✈✈
First class international can take 2-6 weeks for delivery, depending on customs. USPS does not provide a tracking number. You will receive a "customs declaration" receipt number for confirmation. If you need a tracking number for international shipping, an upgrade is required. Please email email@example.com for rates.
Can I return my items?
We know shopping online can sometimes be tricky. It is our goal for you to love your purchase, so please feel free to e-mail us with any questions you have before ordering. We'll do our best to help you feel comfortable shopping.Do to the delicate nature of the pieces we create, we cannot offer refunds or exchanges at this time. If you receive incorrect product or if you product is damaged please notify us by email (firstname.lastname@example.org) within 48 hours of receipt. After 48 hours of receipt, any damages to the item will fully be the responsibility of the buyer.
What are my payment options?
We offer secure online ordering through PayPal. Visa, MasterCard and American Express are accepted. Alternatively, if you prefer, we are happy to accept orders via telephone.
Do you charge sales tax?
We are required to add sales tax to any order heading out to an Ohio address.
My package was damaged upon arrival, what should I do?
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier.
My package hasn't arrived but the tracking # says it's been delivered?
Please contact your local post office as we are not responsible for lost, misplaced or stolen packages.